Refund policy

Refund Policy

Due to the digital nature of our products, all sales are final once the file has been accessed or downloaded.

If you experience a technical issue that prevents you from accessing your purchase, please contact us within 7 days of your order and we'll do our best to make it right.

We do not offer refunds or exchanges for change of mind, accidental purchases that have been opened, or if you simply decide the product isn't for you after downloading.

If you have any questions before purchasing, we're happy to help — just reach out at kitzeward@gmail.com